FAQ's and Solutions

My Account

• My Password Reset Link Isn't Working

Known Issues

• ★ I can't reset my password
• Why can't I enter my Social Security number?

Help and Instructions

• ★ Have you received a call from a company claiming to be Credit.com asking you for personal information to get a loan?
• ★ How do I get support?
• ★ Stop charging my card!
• ★ Credit Report Card FAQ
• I have (or want to place) a credit freeze or fraud alert
• How do I cancel my free Credit.com account?

Top Questions

• ★ Having trouble with the identification questions?
• ★ 3 Reasons Why Your Free Credit Score Looks Wrong
• ★ Is My Credit Score Really Free?
• Will Credit Monitoring Hurt My Credit Score?
• Why can't I pull up my 7-day trial account anymore?
• Does the Credit Report Card affect my credit score?

See all 12 articles