Billing, Cancelling, and Downgrading

How long will my refund take?

The refund process can take three to five business days to reflect on your bank statement. 

To cancel your free Credit.com account: 

Please submit your cancel request here. Once your request is submitted we will assist you in deleting your account.  

If you have trouble accessing our request form, you can also email us at support@credit.com for help. Please send the email request to our support using the email address used to create your Credit.com account. 

Keep in mind that you will no longer have access to your Credit.com account history. 

To manage your ExtraCredit account: 

While logged in to your Extra Credit portal, you have the option to downgrade your service to a free Credit.com account by selecting the “person” icon in the upper right hand corner of your page. Then select “My Account”, then select “Manage Service”.

You can also manage your service by clicking https://secure.credit.com/my-profile/manage-service.  (Must be logged in first)

To Cancel your ExtraCredit account entirely:

Please submit your cancel request here. Once your request is submitted we will assist you in deleting your account.  

If you have trouble accessing our request form, you can also email us at support@credit.com for help. Please send the email request to our support using the email address used to create your Credit.com account. 

How do I update my billing information?

You can update your billing information for ExtraCredit here (you must be logged in first).

Can I adjust my billing date?

Unfortunately, the option of adjusting your billing date is not available at this time. This is a feature we hope to add sometime in the near future.