I am seeing the message "Your Credit File is Frozen" upon sign up or log in.
Sometime in the past, you may have placed a fraud alert or credit freeze with a credit bureau. When trying to access your free Credit Report Card with Credit.com, you may discover that you have a fraud alert or credit freeze on your Experian credit file. Unfortunately we are unable to provide your free credit report card if you have a fraud alert or credit freeze on your file with Experian
For more information, please visit Experian directly at:
Credit.com receives this information directly from Experian and does not have the ability to edit, add, or remove any information from your credit file.
When the fraud alert or credit freeze expires and is no longer on your Experian report, we hope you'll return to Credit.com to get your Credit Report Card.