My Password Reset Link Isn't Working

You can reset or change your password by

  • Logging in to your account by going to  "My Account" and then "Change password."
  • You may reset your password again, by sending yourself a new link to your email address via "Forgot Password?" on the Log In page, this time only clicking on the "Forgot Password" button once after entering your password into the correct fields 

If you see an error that says "Please match the requested format." If you are seeing this message the password you've entered don't meet our system requirements. Once your new password meets our system's requirements click on 'Update Password' one time. Clicking more than once can create an issue with the update.


  • Try clearing your browser and cookies
  • Try using a different web browser 
  • Reach out to our awesome Support Team for help by submitting a request here.



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